AT&T: Service is 'running normally

HOUSTON - AT&T customers in the Houston area reported issues with their cell phone service Friday morning.

A spokesperson with AT&T released the following statement just after 11 a.m.:

"Earlier this morning, some AT&T customers in the Houston area may have experienced issues with wireless voice service due to a hardware-related issue. Technicians worked to quickly resolve the problem, and service is currently running normally. We apologize for this inconvenience."

While Local 2 was waiting to hear back from AT&T's media relations department, we called AT&T's customer service line just like you would.

An agent said over the phone:

  • AT&T is having a major issue in the Houston area.
  • A 40-50 mile radius of the city is affected.
  • Not every customer is affected.
  • Suggests turning off your phone every hour or so to check if your phone updates and comes back on.

Local 2 viewers shared their issues on the KPRC Facebook page.

A Cypress man said his landline was working but his cell phone service was out.

Another viewer from northwest Harris County said her cell phone has not worked since 8:15 a.m. Friday.

On Twitter, AT&T responded to customer's tweets about the issues.

"Thanks for the feedback," tweeted @ATT. "We are aware of an issue in your area. Our network team is working to solve it ASAP."

Join the conversation on our Facebook page.

Local 2's Philip Mena is working on this developing story and will have more information tonight on Local 2 News.