Just a chat: Calls offered for older adults staying home

Full Screen
1 / 9

Copyright 2020 The Associated Press. All rights reserved.

LibrarianHolly Ryckman smiles as she chats with 81-year-old Dell Kaplan from the Davis Library in Plano, Texas Friday, May 15, 2020. Ryckman is participating in a program that have popped up across the U.S. during the pandemic to help older adults with a simple offer to engage in small talk. Ryckman said the calls have been "a gift" for her. (AP Photo/LM Otero)

DALLAS – For 81-year-old Dell Kaplan, the offer to get calls from a stranger just to chat while staying home during the coronavirus pandemic was immediately appealing.

“It gets pretty lonely here by yourself,” said Kaplan, a suburban Dallas resident who has been missing meals out with friends, family get-togethers and going to classes at a nearby college.

The program being offered by the city of Plano is among those that have popped up across the U.S. during the pandemic to help older adults with a simple offer to engage in small talk.

“It’s really just to give them a social outlet that they might not have otherwise,” said Holly Ryckman, a library support supervisor who is among about 15 staffers from several city departments in Plano who together have been making about 50 calls a week starting in April.

Brent Bloechle, a library manager who helped organize the program, said the city plans to keep it up through at least mid-summer, and maybe permanently.

The people receiving the calls have various amounts of social interaction in their lives, Ryckman said. Many, she said, talk about relatives who are in touch, so her call might be just be “one piece of the puzzle” helping them stay engaged.

That’s the case for Kaplan, who regularly talks with her daughter, granddaughters and friends, keeps up with people on Facebook and has been participating online in her adult-learning classes.

But Kaplan said her biweekly chats with Ryckman give her something to look forward to “besides the usual.”