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METROLift tech issues hampering service

HOUSTON – Physically-challenged Houstonians may have some trouble getting around Tuesday, as METROLift was dealing with technical difficulties with its computers. 

METRO told KPRC 2 that issues have sprung up with its scheduling and Sprint network. Those issues were resolved by 11:30 a.m., but officials said riders may still experience delays as crews work to catch up with the backlog.

The service typically dispatches drivers automatically, but they were dispatched manually because of the issue.

As KPRC 2 investigative reporter Bill Spencer noted in 2016, every year more than 17,000 passengers depend on METROLift for more than 2 million rides.

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