Company advertising on Facebook keeps customers waiting months

By Amy Davis - Reporter/Consumer Expert

You know those targeted Facebook ads that try and sell you custom T-shirts? They're printed with funny, catchy sayings. Well, there's a catch. You may be waiting months if you order from one business.

Sherrie Fernandez-Vila called consumer expert Amy Davis when she ordered a T-shirt from the Dollar Tee Club (hyperlink to: Fernandez-Vila is a veteran; and she was excited to wear the shirt she purchased.  It reads "We didn't fight because we hated what was in front of us. We fought because we loved what we left behind."

"Being a veteran, I thought 'That's a great shirt.' It was a great price," she recounted. 
Fernandez-Vila paid the $7 plus shipping and handling to the Dollar Tee Club on June 18. One month later she messaged the company when she hadn't received the shirt. The woman who responded said her shirt should be on its way soon. She said the Dollar Tee Club had "technical issues with our printers and orders got a bit back-logged."

Each month that passed with no T-shirt, Fernandez-Vila contacted the company. After more than 3 months, her next message was to Davis.

"So here we are almost into October now, and I still haven't received the shirt," she told Davis.

Davis researched the Dollar Tee Club, based in Tampa, Florida, and discovered the company just opened in November 2015, but it has already received 368 complaints from customers to the Better Business Bureau for shirts customers never received. 
We found Dollar Tee Club owner Ross Carrel on Facebook. By phone, he told Davis a popular ad resulted in 216,000 orders within 30 days. The company is backlogged. Carrel was outsourcing printing, but decided to buy the machines and print t-shirts themselves. Then the machines were delayed.  In a Facebook message to Davis, he wrote "We're addressing our issues, and dealing with them as fast as we can."
Meanwhile, Fernandez-Vila is still receiving ads from the Dollar Tee Club in her Facebook feed. The most recent one read "Haven't seen ya in awhile. Ready to make a purchase yet?"

"If they're that busy and they're unable to fill the current orders, they really should stop advertising these t-shirts on Facebook or any other social media outlet until they can get the problem resolved," she told Davis.

Fernandez-Vila received an email letting her know that her shirt has shipped. She said she will let us know when it actually arrives.


2016 Click2Houston/KPRC2