Restaurant Report Card for Oct. 18: Lots of roaches
A high-end grocery store gets low marks and a popular diner has more than pie behind the counter: It's what we're serving up in this week's Restaurant Report Card.
Hu's Garden at 9905 South Post Oak is a longtime favorite for Chinese fare. We found customers raving online. One wrote, "Everything on the menu is delicious." Someone else posted, "Great family restaurant for generous portions of tasty Chinese food." But health inspectors' reviews weren't so glowing. They wrote that the manager could not find soap for employees in the kitchen to wash their hands and they saw chicken in a bowl on the floor in the food prep area.
When consumer investigator Amy Davis stopped by the restaurant, the owner told her that he never saw the bowl on the floor, but when the inspector told him about it, he spoke with the employee who put it there to tell them it was not unacceptable. As for the soap, he said when the pump was empty the day the inspector was there, someone threw the bottle away instead of refilling it.
The comfort food from 59 Diner at 3801 Farnham is less comforting when you hear inspectors said they found two live roaches in the kitchen.
Apparently roaches like the healthy fare at Whole Foods, too. Inspectors said they found one live roach in the bakery at the store on Kirby.
There were multiple roaches in the food prep area at Jimmy Wok at 2268 West Holcombe and no hot water.
Inspectors said they found rat feces in the kitchen of Golden Hunan at 2953 Bingle.
It's all clean at Jumma Food Sushi at 1302 Blalock and Brasserie Max & Julie at 4315 Montrose. Both restaurants earn A's in this week's Restaurant Report Card.
To see a complete list of restaurant violations in the Houston area, visit www.click2houston.com/restaurantinspections.
How To File Restaurant Complaint
We get our information from the city of Houston Health Department, but many of you have complaints about restaurants in other cities and counties.
Refer to the following list to find out which agency to contact depending on the location of the restaurant:
* For all complaints about restaurants located in the city of Houston, call 311 or file the complaint online.
* Harris County Public Health & Environmental Services inspects and permits all retail food establishments in the unincorporated areas of Harris County as well as in the cities of Tomball, Katy, Jacinto City, Galena Park, La Porte, Morgan's Point, South Houston, Seabrook, El Lago, Southside Place, Hunter's Creek, Piney Point, Bunker Hill, Jersey Village, Spring Valley, Deer Park, Humble, Waller, and West University Place. If you believe you have become ill from ingesting food from an establishment in unincorporated Harris County or in a city inspected by Harris County, please file a complaint at http://www.hcphes.org/eph/foodcomplaint.ht or call them at 713-274-6300. If you are concerned about a food establishment's operations such as cleanliness, food handling procedures, etc., please file a complaint at http://www.hcphes.org/eph/complaints.htm.
* To file a complaint about a restaurant in Montgomery County, call the Montgomery County Health Department at 936-539-7839.
* To file a complaint about a restaurant Galveston County, call the Galveston County Health Department at 409-938-2300. Use this link to speed the process and file your complaint electronically, or send an email to email@example.com.
* To file a complaint about a restaurant in Brazoria County, contact the Brazoria County Health Department.
* To file a complaint about a restaurant Fort Bend County, contact the Fort Bend County Health Department.
If you have a news tip or question for KPRC Local 2 Investigates, drop them an e-mail or call their tipline at (713) 223-TIPS (8477).
Copyright 2012 by Click2Houston.com. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.