Local 2 investigates fires sparked by new smart meters being installed in every home and business across Houston.
It's a danger homeowners called about when they were stuck with no electricity and major damage to their homes.
KPRC Local 2 investigator Amy Davis has the story you'll want to read before installers come to your home.
Charles Phillips saw smoke coming from the transformer in his back yard one morning last November. When he went out to inspect the damage, he says he saw a CenterPoint Energy contractor at his meter box with a fire extinguisher.
"He told me it had caught on fire," Phillips said. "He had talked to his boss. Evidently, he told him to put it out, which is what he did."
But that was just the beginning. Inside Phillips' home, two TVs were fried, his air-conditioner and garage door opener stopped working and all of the wires and cables hooked up to his electronics were melted from the jolt his electronics took when the smart meter on his home sparked a fire.
Phillips was left with a total of about $2,500 in damages.
"I felt that they should have some type of liability," said Phillips of CenterPoint Energy.
But both CenterPoint and the subcontractor installing the smart meters across Houston say the damage is not their fault or their responsibility.
"People generally don't think about that equipment being owned by them, but it's the same with the water piping inside your home, the gas piping inside your home; it's customer-owned equipment," said CenterPoint Energy spokesman Floyd LeBlanc.
"I just don't feel like that's fair for someone to have to pay for something when the installation causes a fire," Brian Dafferner told Davis.
Dafferner had to call an electrician when a smart meter installation at one of his rental properties sparked a fire and melted all of the wiring coming from the meter box. In his case, the installer didn't even stick around or leave a note to let him know about the damage.
"For me, this isn't about money," said Dafferner. "It's about safety and the utilities doing the right thing."
LeBlanc says the problem is mostly in older homes where wiring is not up to code or something has caused a strain on the wires running into the meter box.
"They didn't know about it," explained LeBlanc. "They couldn't have known about it."
Many times, LeBlanc says, installers don't even know there will be a problem until it happens.
"My problem is you took a working system and made it inoperable, and now I'm paying the price for it," said Phillips.
Homeowners who have had these fires not only end up with big repair bills, they also have no electricity until they can afford to make repairs.
"And a lot of people just don't have that money," Phillips said. "It's as simple as that."
So how often is it happening?
"I've seen five instances myself," general contractor Angelo Giokas said.
Giokas says he's been called to make repairs at five homes after smart meter fires.
LeBlanc says CenterPoint has had less than 100 reports of electrical fires caused during more than 1 million smart meter installations, but the power company doesn't like to use the word "fire" to describe the problem.
"When we talk about fires, we're talking about structures on fire," said LeBlanc, explaining that there have been no houses that have burned in Houston, only electrical wiring, equipment and appliances.
"If it's charred and arching, that's a fire," said Giokas. "It could ultimately burn the house down."