While Federal investigators continue to probe General Motors' Chevrolet Volt for potential safety issues related to its battery pack, Local 2 investigates has obtained a memo sent from GM to dealers about how to handle Volt customers.

A government-tested Chevrolet Volt caught fire several weeks after a side-impact collision while sitting in a government lot. A separate battery pack was also tested, outside of the vehicle, with similar results.

The memo outlines the importance of ensuring customers, many of whom paid more than $40,000 for their vehicle, that the Volt is safe. The letter also provides instructions to dealers about how to appease customers who may be upset over the issue, which includes a loaner car program.

"This is not like a Ford Pinto that blows up when you tap the back bumper," said Philip Hurlston, a Volt owner.

Hurlston adores his Chevrolet Volt and does not have safety concerns at this point.

"Chevy Volt owners can be confident their cars are safe to drive," U.S. Transportation Secretary Ray LaHood proclaimed.

GM has emphasized that the federal government did not follow proper procedures by draining the Volt's battery after the major collision and had government testers done so, there would not have been a fire.

The automaker faces a challenge in transmitting that important message to towing companies, storage lots and independent mechanics.

It may be several weeks before the government releases the complete findings of their Chevrolet Volt battery probe. In the meantime, sales of the Chevrolet Volt remain below GM's expectations.