DPS opens new Mega Centers

Centers hope to ease frustration with getting driver's license

Published On: Dec 14 2012 07:42:52 AM CST   Updated On: Dec 14 2012 05:12:08 PM CST
DPS Mega Center
HOUSTON -

We all hate standing in long lines at the Texas Department of Public Safety office, but that's all expected to change with two new driver's license Mega Centers.

The two centers opened Friday morning in Spring and in Rosenberg.

An old Super Kmart store in Rosenberg was transformed into the new facility, along with an old Albertson's grocery store in Spring.

The Rosenberg office is 24,000 square feet and will have 30 customer service stations, 51 employees and will be capable of serving more than 1,000 customers a day.    

"I walked immediately to the teller that was waiting for me and it took like 5 minutes," Ronnie Beck said.

"It was a surprise for us this morning that it was so efficient, so now we can go and get ready for Santa Claus," Nancy Lewis said.

"I actually came in here and didn't have the proper ID and so I had to go home and come back," Melee Bailey said. "They saved my spot."

The mega center in Spring will have 36 employees, and has the capacity to serve more than 700 customers a day.

You can reserve your spot online even before you set foot in the door.

Instead of taking a number, all you have to do is make a couple of clicks on your desktop or cellphone. After you reserve your spot, you're locked in. You can check your status and adjust your time if you're running late.

Both locations opened at 8 a.m. Friday.

Texas was allotted $63 million to open six facilities across the state.

There are two in the Houston area, two in Dallas, one in Austin and one in San Antonio.