"You hired XYZ," explains Parsons. "We're due at 9 o'clock tomorrow and truck ABC shows up. Hold it. There's nothing that says you can't say, 'No, I want to find out what's going on.'"

New rules require every mover to have state and federal licensing numbers printed on their truck and their contracts. Howard's movers did, but if she would have checked the licensing numbers online, she would have discovered the license had expired two months earlier. Check licensing numbers online at http://apps.dot.state.tx.us/apps/mccs/mccs_frame_search_collector.htm.

If a mover is trying to hold your items hostage for additional payment, you should call police. A new law that took effect this year allows police to request certain information from movers. If the movers can't or won't provide it, they can get a ticket with a hefty fine.