Houston Emergency Call Center Back In Service
Spokesman Believes Problem Was With Phone Provider
POSTED: Thursday, November 4, 2004
UPDATED: 10:17 am CST November 4,
2004
HOUSTON -- Houston's 911 call system is back up and running Thursday after a breakdown Wednesday forced dispatchers to use a backup plan.
The system failure occurred at about 9 p.m. Wednesday and might have caused several emergency calls to go unanswered.Officials said some calls were coming through and some were not when the system broke down."We had to go to our backup system, where we had to move some of our personnel downstairs to our back up system that way we could continue to receive calls. As for what the reason was, we're still looking into that matter, Houston Emergency Center spokesman Joe Laud told Local 2.Houston Emergency Center officials said they believe the problem was not with their equipment, but with their phone provider -- SBC.The cause of the outage remains under investigation.
Copyright 2004 by Click2Houston.com. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.
The system failure occurred at about 9 p.m. Wednesday and might have caused several emergency calls to go unanswered.Officials said some calls were coming through and some were not when the system broke down."We had to go to our backup system, where we had to move some of our personnel downstairs to our back up system that way we could continue to receive calls. As for what the reason was, we're still looking into that matter, Houston Emergency Center spokesman Joe Laud told Local 2.Houston Emergency Center officials said they believe the problem was not with their equipment, but with their phone provider -- SBC.The cause of the outage remains under investigation.Copyright 2004 by Click2Houston.com. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.
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