NOAA?s National Weather Service ranks in the top 15 percent of federal agencies for customer satisfaction, according to a recent public survey. With an essential public safety mission, the agency rated 84 on a scale of 0 to 100 ? a score considered ?excellent? by independent survey firm Claes Fornell International (CFI). The 2010 average ACSI score for all government services is 65, while the public gives the private sector an overall ACSI score of 76.
The survey asked respondents to rate National Weather Service performance in the areas of routine climate, water and weather forecasts and services, dissemination services, support services, and severe weather awareness outreach.
NOAA?s National Weather Service is the primary source of weather data, forecasts and warnings for the United States and its territories. NOAA?s National Weather Service operates the most advanced weather and flood warning and forecast system in the world, helping to protect lives and property and enhance the national economy.