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Apple iPhone Sensitive To Moisture

By Amy Davis

POSTED: Tuesday, May 26, 2009
UPDATED: 6:38 am CDT May 26, 2009

Apple iPhone users are asking Amy what the manufacturer is doing to address what they call a design flaw.

Last month we told you about the Apple iPhone's sensitivity to moisture. Some consumers said the pricey gadget has died simply because they held the phone in the palm of a sweaty hand.

Now KPRC Local 2 investigative reporter Amy Davis has learned Apple has lightened up on its replacement policy.

Apple's response to customers whose moisture sensors were tripped last month was simply "too bad."

They've backtracked just a bit, but consumers we spoke with said Apple has still taken a bite out of their budgets.

"I never would've bought a phone I knew would ruin the first time I got it out at the gym," Stacie Keneker said.

"They sell all these accessories that you are supposed to be able to use at the gym to make it convenient," Lee Pittman said.

Both Keneker and Pittman said their pricey iPhones went kaput after using them at the gym. They said Apple employees told them the phone's moisture sensor had been tripped, likely from holding the device in their sweaty hand while working out.

"It happens all the time," Pittman said an Apple employee told him.

Even with that admission, Apple told customers moisture issues were not covered under its warranty. Consumers would have to pay full price for a new iPhone.

By searching Google for "iPhone moisture," we discovered a lot of Apple customers are peeved at the product they said won't hold up in less than ideal conditions.

Fast forward a month and now Apple has introduced a new exchange price policy.

Customers whose iPhones were damaged from moisture can now purchase a replacement iPhone for the reduced price of $199.

That’s about what Keneker and Pittman paid for their new iPhones on special. They said it's hardly worth the money to support a company that won't stand behind its product.

"If the sweat from my hand will ruin it, I can only imagine what would happen if I left it in my car this summer," said Keneker.  

Apple wouldn't comment on why it has lowered the price to replace iPhones it previously said must have been misused.

The iPhone you'll get under the new replacement deal is a refurbished phone.

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