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Comcast To Raise Rates Oct. 1

By Rachel McNeill

POSTED: Wednesday, September 26, 2007
UPDATED: 10:44 am CDT September 27, 2007

Next week, cable services will cost more for Comcast customers, KPRC Local 2 reported Wednesday.

Last month, Comcast announced the average customer's bill would go up about 6 percent once the company institutes its rate hikes on Oct. 1.

But some digital package rates are more than doubling.

For example, the Digital Classic package, which is now $4 a month, will jump to $9 a month.

The Digital Preferred package, which is now $5 a month, is going up to $11 a month.

Premium channels chosen "a la carte" such as HBO or Showtime that are currently $10 a month, will soon run $19.95 a month.

Also, Comcast will start charging for services that are now free, such as a one-time $15 fee for a non-published phone number.

A service call will cost you $24.95 and there's a $4 convenience fee to pay bills online.

Comcast customer Fayne Sisco told KPRC Local 2 that he feels trapped because Comcast is the only cable provider in his Friendswood neighborhood.

Sisco currently pays about $200 a month for cable, Internet and home security monitoring.

"I think it's really unfortunate and I think these price hikes reflect that they're a monopoly," Sisco said.

A Comcast representative told KPRC Local 2 that all of its customers have been notified this month about the rate changes and they were also informed if they find those changes unacceptable, they have the right to cancel service.

Comcast customer Louis Ribera canceled his service Wednesday.

"They charge you for setting up. They charge you higher rates for the Internet service. They jack up a lot of the prices, so we just decided it's not worth it, so we got out of it," Ribera said.

But, Comcast customer Constance Moore said she plans to pay the higher rates.

"I really think they shouldn't increase, but the economy's so slow if that's what they've got to do, then they'll do it," she said.

In a statement on Aug. 31, Comcast said, "Price adjustments reflect the increase value of our service and a $200 million local investment to improve network reliability, launch new products and services and enhance the customer service."

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